Frequently asked.
Real answers, not marketing fog.
Do I need a CREA DDF® feed of my own?▾
Yes — Zynplex is a service-on-top of your existing CREA Data Distribution Facility credentials. You authorize us as a 3rd party at member.crea.ca, paste the Username / Password into our portal once, and we handle every sync, watermark, and retry from then on. We are not a data reseller — we never have access to listings you are not already authorized for.
What's the freshness lag?▾
A new listing appears in your API within 10 minutes of CREA publishing it. Price edits, status changes, media updates — same 10-minute cycle. If you need sub-minute freshness (rare for MLS data), email us and we can configure dedicated polling for your tenant.
What's actually in the response?▾
Everything CREA gives us: address, price, beds/baths/sqft, rooms array with dimensions, full features list (interior, exterior, appliances, flooring, heating, cooling, parking, lot, financial, community, schools), photos, virtual tours, video, listing agent + brokerage name and contact. Plus per-listing CREA-compliant trademark block.
Where is my data hosted?▾
AWS ca-central-1 (Montreal) — Postgres + PostGIS for property storage, S3 for media mirroring, Lambda for compute. Photos served via CloudFront edge nodes across Canada. Nothing crosses the border.
Can I cancel any time?▾
Yes. Self-serve from the customer portal — no email, no retention call. We do not pro-rate downgrades but we do let you finish the billing period you paid for.
What happens to my listings if I cancel?▾
API access stops at the end of your billing period. We retain your synced data for 30 days in case you reactivate, then delete it. Your CREA DDF credentials in Secrets Manager are deleted immediately on cancel.
Is the API rate-limited?▾
Each tenant gets 1,000,000 requests per calendar month at the Basic tier. Throughput is capped at 100 requests/sec sustained, 200 burst. If you hit either, we will reach out before suspending — most customers do not get within an order of magnitude of these.